FAQ

Frequently Asked Questions (FAQ)

1. What makes VidaVora's products different from those in other stores?
   At VidaVora, it’s all about providing the highest quality products at low prices. By working directly with suppliers, we reduce costs—and those savings go straight to you. Our products are carefully selected and tested to meet the highest quality standards.

2. How can I return my order?
   You can return your order within 30 days of receiving it. Just follow the simple steps on our return page. Fill out the return form, send the products back in their original condition and packaging, and we will refund your money within 5 business days.
   Don't forget to pack the parcel securely and include a Track & Trace code!

3. What are the shipping costs?
   Shipping is free for all orders within Ireland. Enjoy worry-free shopping without any additional shipping fees.

4. How will I know if my order was successfully placed?
   After completing your order, you will receive a confirmation email with the details and, if applicable, a tracking number. If you don’t receive the email, please check your spam/junk folder or contact our customer support.

5. Can I modify or cancel my order after placing it?
   Unfortunately, once an order has been processed, it cannot be changed or canceled. If you wish to make changes, contact us as soon as possible—there may still be time to intervene before the order is shipped.

6. What if my package arrives damaged?
   We’re sorry if your order arrived damaged.
   Please contact us immediately via email or the contact form and send us photos of the damage. We’ll quickly find a solution—either a replacement product or a refund.

7. How long does delivery take?
   For USA, the average delivery time is 7 to 14 business days.
   Once your package is shipped, you will receive a tracking number so you can follow the delivery.

8. What payment methods do you accept?
   We only accept credit card payments. This ensures a fast and secure processing of your order.

9. Do you offer any discounts or promotions?
   Yes, we regularly offer various discounts and promotional deals. Follow us on our website and social media, or subscribe to our newsletter to be the first to know about new offers and products.

10. Can I exchange the product I bought for something else?
    At the moment, we do not offer direct product exchanges. If you wish to exchange an item, you can return it according to our return policy and place a new order for the desired item.